Not Picking Up (Models WITH Brush Control)

PLEASE NOTE: If your are in anyway unsure of any of the steps listed below. Please consult a qualified electrician and always remove the plug from the socket before commencing work.

At the first sign that your Dyson is not picking up as it should check the filters first. Start by examining the pre motor filter (The blue sponge filter in a yellow carrier). If the pre motor filter is dirty then wash it warm soapy water or replace it.

1. To examine the pre motor filter start by depressing the catch at the top of the cyclone top assembly handle and removing it from the Dyson.

2. Carefully pull up the catch located at the bottom of the cyclone's top handle and then rotate the lid backwards.

3. Remove the pre motor filter from it's housing. Separate the blue sponge filter from the yellow carrier and wash both parts thoroughly in warm soapy water. Only refit to your Dyson once both parts have completely dried.

Next, check the post motor filter (Located below the bin). If the post motor filter is dirty it must be replaced, it cannot be washed.

4. Remove the post motor filter lid by inserting a flat bladed screwdriver under the locating tabs at the front and sides of the lid. Use the screwdriver to gently prise the tabs on the post filter lid off the main body.

5. Remove the post filter from it's housing.

6. If the post motor filter is dirty it must be replaced, it cannot be washed.

If both of the filters are clean then follow the next steps to further investigate the problem.

7. Lay your Dyson onto it's back and, using a two pence piece or a large flat screwdriver, turn each of the three soleplate fasteners a quarter of a turn in an anti-clockwise direction.

8. Remove the soleplate by pulling it away from the brush holder at the bottom edge.

Examine the full length of the brush bar and check for objects wrapped around it such as loose threads, hairs, fluff etc. Also, check the inside of the soleplate and clear any blockages, especially where the dirt travels down the small, clear, plastic hose into the Dyson. Check the full length of the the brush bar and check the condition of the belt, look for cuts and excessive stretching.

If the brush bar shows signs of damage or excessive wear then CLICK HERE for full instructions on changing the brush roll.

9. Finally, remove the valve pipe and check for blockages.