Not Picking Up (Models WITHOUT Brush Control)

Instructions for investigating why the Dyson DC07 will NOT PICK UP from the CLEANER HEAD.

PLEASE NOTE: If your are in anyway unsure of any of the steps listed below. Please consult a qualified electrician and always remove the plug from the socket before commencing work.


At the first sign that your Dyson is not picking up as it should check the filters first. Start by examining the pre motor filter (The blue sponge filter in a yellow carrier). If the pre motor filter is dirty then wash it warm soapy water or replace it.

Next check the post motor filter (Located below the bin). If the post motor filter is dirty it must be replaced, it cannot be washed.

If both of the filters are clean then follow the next steps to investigate the problem.

1. Start by laying your Dyson onto it's back and, using a two pence piece, turn each of the three soleplate fasteners a quarter of a turn in an anti-clockwise direction.

2. Remove the soleplate by prising it, underneath the centre soleplate fastener, away from the cleaner head.

3. Examine the full length of the brush bar and check for objects wrapped around it such as loose threads, hairs, fluff etc. Also, check the inside of the soleplate and clear any blockages, especially where the dirt travels down the small, clear, plastic hose into the Dyson. Check the full length of the the brush bar and check the condition of the belt, look for cuts and excessive stretching.

4. Lay the Dyson onto it's side and remove the internal hose. By first pulling at the point where it is connected next to the U-bend.

5. Then by unwinding the other end from the brush holder. Examine the hose thoroughly and replace it if there are any cuts or tears.

6. Next check for blockages in the valve pipe.

7. If there is still no obvious reason why the Dyson is not picking up then suspect a blocked cyclone assembly. The simplest way to check for this is to empty the bin, roll a small piece of paper (about the size of an envelope) into a ball and place it into the bottom of the bin. Turn the Dyson on and check the movement of the paper ball. If it does not spin around the bin quickly then it is highly likely that the cyclone is blocked. The image below is of a blocked cyclone assembly with the top cover removed. Unfortunately although the top cover can be removed the cyclone assembly itself is glued together during manufacture and therefore cannot be separated for cleaning. Merely cleaning inside the top will not adequately clear the whole airpath, the cyclone must be replaced.